OOSS 2024 Webinar Series
Webinar 1:
Preparing for the Required OAS CAHPS Survey
Wednesday, July 10th, 12:30 to 1:30 pm EST
With reporting becoming a requirement for January of 2025 for all ASCs, this webinar will help you navigate the vendor options and nuances to get set up for survey implementation, as well as plan training for you and your staff to help ensure successful survey results. The webinar will help you interpret your survey data to work on improvements within your ASC.
Please join us for this 60-minute introduction to OAS CAHPS surveys, processes, implementation, and ultimately using this data successfully. Get answers to your critical questions and guidance from our panel of experts:
- Carrie Jacobs - EVP Operations, Chu Vision Institute and OOSS Board Member
- Ryan Schumacher - Founder & CEO, Satisfied Patient
- Albert Castillo - OOSS Director of Member Services and CEO of San Antonio Eye
Webinar 2:
Delivering the Premium Patient Experience from the Practice to the ASC
Wednesday, September 18th, 12:30 to 1:30 pm EST
We strive for the ultimate premium patient experience from the first appointment at the practice through the surgery at the ASC. With so many upgrade lens options and more and more clear lens exchanges being done on younger and healthier patients, practices are working to provide a premium experience in the clinic. This session will discuss how to carry through the premium experience at the ASC.
Join the conversation with our expert panelists:
- Nikki Hurley RN, MBA - Director of Surgical Services, Key-Whitman Surgery Center and OOSS Board Director
- Carrie Jacobs - EVP Operations, Chu Vision Institute and OOSS Board Director
- Ryan Schumacher - Founder & CEO, Satisfied Patient
- Ben Seals - CEO, Thomas Eye Group and OOSS Board Director
- Albert Castillo - Panel facilitator, OOSS Director of Member Services and CEO of San Antonio Eye
Webinar 3:
Connecting New-ish ASC Administrators and Directors of Nursing with a Panel of Experienced ASC Leaders
Webinar Postponed
The ASCs staff has always been a key driver in any successful ASC. Over the last few years, the pace of change in the marketplace has accelerated. As change in ASC leadership, staff, physicians in the ASC naturally happens, it is imperative that the quality and efficiency isn't compromised. Are you new to your position or working with new physicians, new owners, new staff? Benefit from the insight of experienced Administrators and Nurse Directors who will be hosting this webinar to help you connect with peers and share the lessons they've learned as ASC leaders.
In this interactive session, we will cover topics for the new-ish ASC Administrators and Directors of Nursing. Our seasoned panel will share key and critical items they learned during their first 2-3 years of their career that helped them succeed.
Join the conversation with our expert panelists:
- Nikki Hurley RN, MBA - Director of Surgical Services, Key-Whitman Surgery Center and OOSS Board Director
- Carrie Jacobs - EVP Operations, Chu Vision Institute and OOSS Board Director
- Todd Albertz, CASC - Director, Healthcare Solutions, Eckert Wordell
- Dan Chambers - Executive Director, Key-Whitman Eye Center
- Albert Castillo - Panel facilitator, OOSS Director of Member Services and CEO of San Antonio Eye